Disciplinary Hearings Done Right: What We’re Seeing in the Field

9 April 2025

In recent months, our team has chaired numerous disciplinary hearings across various industries. Whether conducted in person or online, we’ve noticed consistent patterns that often undermine what should be a fair and effective process. Here’s what we’re observing and how both employers and employees can get disciplinary hearings back on track.

The Basics Matter

First, let’s be clear about what disciplinary hearings are for. They are exclusively for misconduct – situations where an employee can perform but chooses not to or fails to do so. We frequently see employers attempting to address incapacity issues (where employees would perform but can’t) through disciplinary procedures. This fundamental misunderstanding creates problems from the start.

The distinction is simple but crucial:

  • Misconduct: Employee can, but doesn’t or won’t
  • Incapacity: Employee cannot, but would if they could

Investigation: The Missing Step

Perhaps the most concerning trend is the lack of proper investigation before hearings commence. We’re regularly faced with cases where:

  • No substantial investigation was conducted
  • The employee’s version is only heard for the first time  during the hearing itself
  • Critical evidence is missing
  • Key questions remain unasked

Remember that a disciplinary hearing is not the investigation – it’s where an employee defends themselves against allegations based on evidence you’ve already gathered. Without proper investigation, you’re essentially building the plane while trying to fly it.

Precautionary Suspension: A Misunderstood Tool

When serious allegations arise, precautionary suspension can protect your business during investigation. However, this tool is often misused.

Precautionary suspension is appropriate in two scenarios:

  1. When there’s reasonable concern the employee might repeat the alleged misconduct
  2. When there’s risk the employee might interfere with the investigation

Always remember that precautionary suspension:

  • Must be on full pay
  • Is not a sanction 
  • Requires the employee to remain available

Clear Allegations: The Foundation of Fairness

We’ve struggled to understand some of the allegations presented in hearings – imagine how the employees feel! Your disciplinary notice should clearly communicate what the employee is accused of so they can properly prepare.

When drafting allegations:

  • Use straightforward language
  • Provide specific details (what happened, when, how it violated rules)
  • Ensure allegations match your disciplinary code
  • Avoid framing allegations in criminal law terms eg theft or fraud 

The Importance of Preparation

There’s simply no substitute for thorough preparation. We regularly witness initiators arriving unprepared, without organized documents, or unclear about their own case.

Effective preparation includes:

  • Creating organized document bundles with page numbers
  • Sharing documents with all parties before the hearing
  • Ensuring witnesses are available to testify
  • Understanding why the alleged misconduct matters in your workplace

Witnesses: Present and Accounted For

Written witness statements should be the exception, not the rule. We’ve seen an increasing trend of parties submitting written statements instead of having witnesses testify directly.

Live testimony allows:

  • The chairperson to ask clarifying questions
  • The other party to cross-examine
  • Proper assessment of witness credibility

Remember that witnesses need not be fellow employees. Anyone with relevant evidence can testify, provided their testimony relates to the allegations.

The Burden of Proof: On the Employer

A disciplinary hearing isn’t a criminal trial, but the employer still bears the burden of proof. The standard is “balance of probabilities,” meaning the employer’s version must be more believable than the employee’s.

If both versions are equally believable, the employee should be found not guilty. This principle is often overlooked, yet it’s fundamental to fair process.

Dismissal: Protection, Not Punishment

Finally, a critical misunderstanding: dismissal is not a punishment for misconduct. Rather, it’s a mechanism to protect the business when:

  • An employee has committed repeated misconduct despite warnings
  • A first offense is so serious that trust is irreparably damaged
  • Continued employment poses a risk to the organization

Getting Back on Track

Disciplinary hearings, when done correctly, protect both the business and employees’ rights. They ensure fair process while addressing legitimate misconduct concerns.

By returning to these fundamentals – proper investigation, clear allegations, thorough preparation, and fair assessment – disciplinary hearings can fulfill their intended purpose: maintaining appropriate workplace conduct while respecting procedural and substantive fairness.

If you’re struggling with any aspect of disciplinary procedures, consider seeking professional guidance. Getting it right from the start saves time, resources, and potential legal complications down the line.

For assistance with workplace disciplinary matters, contact us at www.justinedelmonte.co.za

Disciplinary Hearings Done Right: What We’re Seeing in the Field

9 April 2025

In recent months, our team has chaired numerous disciplinary hearings across various industries. Whether conducted in person or online, we’ve noticed consistent patterns that often undermine what should be a fair and effective process. Here’s what we’re observing and how both employers and employees can get disciplinary hearings back on track.

The Basics Matter

First, let’s be clear about what disciplinary hearings are for. They are exclusively for misconduct – situations where an employee can perform but chooses not to or fails to do so. We frequently see employers attempting to address incapacity issues (where employees would perform but can’t) through disciplinary procedures. This fundamental misunderstanding creates problems from the start.

The distinction is simple but crucial:

  • Misconduct: Employee can, but doesn’t or won’t
  • Incapacity: Employee cannot, but would if they could

Investigation: The Missing Step

Perhaps the most concerning trend is the lack of proper investigation before hearings commence. We’re regularly faced with cases where:

  • No substantial investigation was conducted
  • The employee’s version is only heard for the first time  during the hearing itself
  • Critical evidence is missing
  • Key questions remain unasked

Remember that a disciplinary hearing is not the investigation – it’s where an employee defends themselves against allegations based on evidence you’ve already gathered. Without proper investigation, you’re essentially building the plane while trying to fly it.

Precautionary Suspension: A Misunderstood Tool

When serious allegations arise, precautionary suspension can protect your business during investigation. However, this tool is often misused.

Precautionary suspension is appropriate in two scenarios:

  1. When there’s reasonable concern the employee might repeat the alleged misconduct
  2. When there’s risk the employee might interfere with the investigation

Always remember that precautionary suspension:

  • Must be on full pay
  • Is not a sanction 
  • Requires the employee to remain available

Clear Allegations: The Foundation of Fairness

We’ve struggled to understand some of the allegations presented in hearings – imagine how the employees feel! Your disciplinary notice should clearly communicate what the employee is accused of so they can properly prepare.

When drafting allegations:

  • Use straightforward language
  • Provide specific details (what happened, when, how it violated rules)
  • Ensure allegations match your disciplinary code
  • Avoid framing allegations in criminal law terms eg theft or fraud 

The Importance of Preparation

There’s simply no substitute for thorough preparation. We regularly witness initiators arriving unprepared, without organized documents, or unclear about their own case.

Effective preparation includes:

  • Creating organized document bundles with page numbers
  • Sharing documents with all parties before the hearing
  • Ensuring witnesses are available to testify
  • Understanding why the alleged misconduct matters in your workplace

Witnesses: Present and Accounted For

Written witness statements should be the exception, not the rule. We’ve seen an increasing trend of parties submitting written statements instead of having witnesses testify directly.

Live testimony allows:

  • The chairperson to ask clarifying questions
  • The other party to cross-examine
  • Proper assessment of witness credibility

Remember that witnesses need not be fellow employees. Anyone with relevant evidence can testify, provided their testimony relates to the allegations.

The Burden of Proof: On the Employer

A disciplinary hearing isn’t a criminal trial, but the employer still bears the burden of proof. The standard is “balance of probabilities,” meaning the employer’s version must be more believable than the employee’s.

If both versions are equally believable, the employee should be found not guilty. This principle is often overlooked, yet it’s fundamental to fair process.

Dismissal: Protection, Not Punishment

Finally, a critical misunderstanding: dismissal is not a punishment for misconduct. Rather, it’s a mechanism to protect the business when:

  • An employee has committed repeated misconduct despite warnings
  • A first offense is so serious that trust is irreparably damaged
  • Continued employment poses a risk to the organization

Getting Back on Track

Disciplinary hearings, when done correctly, protect both the business and employees’ rights. They ensure fair process while addressing legitimate misconduct concerns.

By returning to these fundamentals – proper investigation, clear allegations, thorough preparation, and fair assessment – disciplinary hearings can fulfill their intended purpose: maintaining appropriate workplace conduct while respecting procedural and substantive fairness.

If you’re struggling with any aspect of disciplinary procedures, consider seeking professional guidance. Getting it right from the start saves time, resources, and potential legal complications down the line.

For assistance with workplace disciplinary matters, contact us at www.justinedelmonte.co.za

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