Services

Mediation

The Centre for Effective Dispute Resolution (CEDR) defines mediation as a flexible, confidential process where a neutral person actively assists parties in working towards a negotiated agreement of a dispute or difference.

Justine Del Monte & Associates offers internationally accredited mediators with extensive experience in both commercial and employment matters. While we specialize in employment law, we maintain a network of trusted, DiSAC accredited mediators across various legal and industry specific specialties to ensure our clients receive the most appropriate expertise for their specific situation.
The mediator is responsible for planning and managing the process whereby resolution is attempted, while the parties maintain ultimate control of both the decision to settle and the terms of resolution.

In South Africa, Rule 41 A of the High Court Rules identifies some of the phases that typically occur during mediation and the role that the mediator plays by assisting the parties to:
  • Identify issues upon which agreements can be reached
  • Explore areas of compromise
  • Generate options to resolve the dispute
  • Clarify priorities through facilitated discussions and negotiations

What is mediation

Voluntary Participation

Mediation is entirely voluntary, whether initiated independently, in compliance with a contractual undertaking or through court direction. While parties may be directed to participate in mediation during litigation, their continued participation remains voluntary. This commitment to participate in the mediation process is formalized through a mediation agreement at the outset.

Strict Confidentiality

Confidentiality is maintained at two levels:
1. Joint meetings: All discussions and disclosures during joint mediation sessions remain confidential.
2. Side meetings: Individual sessions between the mediator and each party are strictly confidential, with information shared only with explicit permission.

Without Prejudice

All mediation discussions are conducted without prejudice, meaning that statements and concessions made during mediation cannot be used in subsequent litigation. This protection allows parties to speak freely and explore solutions without compromising their legal positions.

Impartial Facilitation

Our mediators maintain strict neutrality and independence. They guide the process but do not provide legal advice or judge the merits of either party's position. Instead, they create a safe environment for open discussion and facilitate the exploration of mutually beneficial solutions.

Why choose mediation

Cost-Effective: Mediation typically costs significantly less than litigation, especially when initiated early in a dispute.

Time-Efficient: Unlike court proceedings, which can take years, mediation offers a much quicker path to resolution.

Creative Solutions: Mediation allows for flexible, creative solutions that may not be available through traditional litigation.

Forward-Looking Approach: While litigation focuses on past events, mediation looks forward to finding solutions that work for the future.

Relationship Preservation: The collaborative nature of mediation helps preserve business and personal relationships.

Higher Compliance: When parties craft their own settlement, they are more likely to honor the terms of the agreement.

When to consider mediation

Mediation can be beneficial at various stages:

  • Before litigation begins
  • During ongoing litigation
  • In workplace disputes
  • During commercial negotiations
  • For internal grievance procedures
  • In change management situations
  • In building or restoring relationships

Benefits of Using an Accredited and Experienced Mediator

In South Africa the Dispute Settlement Accreditation Council (DiSAC) is responsible for defining and publishing national accreditation standards for mediators. These standards are based on those set by the International Mediation Institute (IMI).

DiSAC accredited mediators are therefore trained, and practice, in accordance with international standards and a strict code of ethics, which ensures that the mediation process will be conducted in a professional, ethical and efficient manner.

An experienced mediator will have developed problem-solving, communication and negotiation skills that can prove invaluable when dealing with sensitive or complex disputes or emotional parties.
Our mediators can assist with:
  • Traditional dispute mediation
  • Workplace conflict resolution
  • Grievance procedures
  • Commercial mediation
  • Change management facilitation
  • Internal dispute resolution

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